If you are still receiving spam, submitting the emails to the central SpamExperts training system will first of all help to reduce the spam you're seeing, and it will allow us to retrieve detailed information on what may be causing your problems. Emails that did not pass our filtering systems, or that passed the filters because the sender/recipient was whitelisted are automatically excluded from the training systems.
In the Spampanel web interface we have a "Report Spam" button. You can upload a spam message on the page to train the spamfilter. It is a 'drag 'n' drop' style feature, meaning you can save the SPAM email to your system, then drag and drop the email into the "Report Spam" area. Note that only emails are accepted that have been processed by the cluster you're reporting to. Currently only the .eml format is supported.
For .msg format you can use the free "Outlook Email client add-on" to report spam which was not correctly blocked by our systems. More information about these can be found here.
If you're using Thunderbird you can also use the free "Mozilla Thunderbird client addon" to report spam. More information about this addon can be found here.
If you're using Mail.app for Apple OSX you can also use the following tool to report spam. More information about this addon can be found here.
If your email client is not supported, it is possible to report spam by forwarding the spam email(s) as attachment to a special address [email protected] . All messages attached in .eml or .msg format will be processed by this system. It's also possible to report non spam via the same method using the following address [email protected]
Finally it's possible to report spam via our special IMAP system. We have instructions for Thunderbird and Outlook.
